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User Support for AFC & GAFC Determinations in Massachusetts SIMS
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IMPORTANT for users of A&D (SAMS) - Edge in IE Mode - Instructions and Download

All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included below. 

Instructions for individuals who have administrator rights to their own PC: 

Configuring Microsoft Edge for WellSky Aging & Disability

Instructions for IT Administrators (if doing by group policy): 

Configuring Microsoft Edge for WellSky Aging & Disability (IT Depts)

The IE Mode Executable File (also linked to in the above instructions): 

Download IEModeEdge

 

Silverlight Download Post Link: 

https://simssupport.800ageinfo.com/2021/11/silverlight-download-file-11-5-21.html

Posted on Apr 25, 2022 in AGD Point-person, Announcements, Browser & Computer Setup, How-to, Technical | Permalink

SilverLight Download File 11-5-21

Attached please find a zip file to install Microsoft SilverLight.  Microsoft is no longer allowing WellSky to host the download on the Customer Portal.  We wanted to share this file with you as a resource. 

Download Silverlight_x64

Posted on Nov 23, 2021 in Browser & Computer Setup, How-to, Reference, Technical, Troubleshooting | Permalink

Job Aide for Retrieving AFC Initial Determination info from SAMS

This guide walks AFC provider users through common tasks that will be performed during the transition from SAMS to the MassHealth LTSS Provider Portal. 

Download Job Aide - Retrieving Information Related to AFC Initial Determinations

Posted on Apr 18, 2019 in AGD Point-person, Announcements, Best Practices, Reference | Permalink

Announcement to Adult Foster Care (AFC) Providers

This Announcement is for AFC Providers ONLY.  Group Adult Foster Care (GAFC) providers will continue to utilize AGD SAMS until further notice.

Beginning May 1, 2019

Beginning May 1, 2019, AGD SAMS will no longer be used for AFC Initial Determinations.  Coastline will only review AFC Initial Determinations submitted to AGD SAMS on or before April 30, 2019.

As of May 1, 2019, all AFC providers are required to submit AFC Prior Authorization (PA) requests through the MassHealth LTSS Provider Portal (www.masshealthltss.com). For PA support, email support@masshealthltss.com or call the LTSS Provider Service Center (844) 368-5184.

All materials, including required PA forms and documentation, can be accessed through the LTSS Provider Portal under Adult Foster Care Provider Resources.

Please Note

  1. AFC providers may begin submitting PA Initial Determination requests through the MassHealth LTSS Provider Portal as early as April 16, 2019; however, by May 1, 2019, all AFC Initial Determination requests must be submitted through the Portal.
  2. AGD SAMS will continue to be accessible in a read-only format with the ability to download and print historical information. Eventually read-only access to AGD SAMS will no longer be available for AFC information. MassHealth will provide adequate notice prior to closing access to AGD SAMS for AFC users. In the meantime, AFC providers should continue to download documents from AGD in preparation for access termination.
  3. The GAFC Initial Determination process is not converting to PA at this time.  Until further notice, all GAFC Initial Determinations should continue to be submitted via AGD SAMS.

 

Posted on Apr 12, 2019 in Announcements | Permalink

Password Management

If you or someone at your agency is unable to login to the Mediware Portal to open SAMS, please send a SECURE email to AGD.Support@massmail.state.ma.us.  When contacting us, a clear, relevant & unique email subject line is most helpful. DO NOT contact Mediware directly as they will not be able to assist you.

The email should include the following information:

  1. Your organization name, consistent with provider name in SAMS.
  2. Your name (as the requestor)
  3. Your phone number
  4. First and Last Name for User Login Account (if different from you)
  5. Email address for User Login Account (if different from you)
  6. Telephone Number for User Login Account

Sample Subject Lines where AGD Example Care Services, Inc. represents your company name:

  • Terminate User - AGD Example Care Services, Inc.
  • Address Change - AGD Example Care Services, Inc.
  • Name Change - AGD Example Care Services, Inc.
  • New User Request - AGD Example Care Services, Inc.
  • Login Trouble - AGD Example Care Services, Inc.
  • Password Problem - AGD Example Care Services, Inc.

Below are links to relevant blog posts:

Secure Email Instructions for AGD

User Guide

Posted on May 02, 2018 in How-to, Secure Email, Troubleshooting | Permalink

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