AGD Support

Portal Security Update, with browser update instructions

Greetings,

Harmony will be implementing security updates on both Wednesday April 22nd &  Sunday April 26th.

These updates will affect users who currently use the Vista Operating System or who use Google Chrome or Internet Explorer as their internet browsers for all Harmony applications including SAMS, Provider Direct, Omnia Interviewer, Ombudsmanager, and Harmony for APS.

There should be no extended maintenance or downtime as a result of these updates.

Help! Coastline cannot open my passworded assessment

Your initial determination request will be set to a WAITING status if you apply a password to an assessment. Your password would prevent Coastline from viewing the MDS.

Assessment passwords are unnecessary in the secure environment of SAMS, and will slow down the clinical review of your consumer.

Printing Coastline Determination Notice

The Notification is a scanned document that is visible in the consumer’s File Attachment section.

Navigate to the consumer’s File Attachment tab. Identify the desired attachment on the list of File Attachments.

[Right-click] on this document to display the sub-menu.

Select [View Attachment], not “open”.

Chat Transcript, April 14, 2014

Responses have been rearranged to organize the chat thematically.

Clinical -- completeness, unanswered questions

Caring R Us@All: When Client has no informal helpers and the cues come up with grey check marks. Are those considered complete even though it does not reflect in the final percent completed?

Help! My Dashboards Are Blank

On Apr 15, 2015, an AGD point-person wrote:

Hello,

The Dashboard is blank, no information is showing on "Not started, "waiting, In progress, and "complete"

Coastline confirmed 2 consumers approved but not showing up anywhere on the dashboard.

Currently submitted 3 consumers.

The consumers are:

<SNIP!>The Dashboards are intended as a convenience only and not an obstacle. Become familiar with the data that comprises an Initial Determination request so that you are confident that Coastline processes your materials as swiftly & efficiently as possible.

Check the [Activities] or [Consumers] tabs.

Chat Transcript - April 7, 2015

This transcript is lightly edited:  chat statements are thematically organized, and spell-checked.  Attendee list is moved to the end of the document/post, and last names are redacted.