AGD Support

Password Management

If you or someone at your agency is unable to login to the Mediware Portal to open SAMS, please send a SECURE email to [email protected].  When contacting us, a clear, relevant & unique email subject line is most helpful. DO NOT contact Mediware directly as they will not be able to assist you.

The email should include the following information:

1. Your organization name, consistent with provider name in SAMS.
2. Your name (as the requestor)
3. Your phone number
4. First and Last Name for User Login Account (if different from you)
5. Email address for User Login Account (if different from you)
6. Telephone Number for User Login Account

Sample Subject Lines where AGD Example Care Services, Inc. represents your company name:

• Terminate User - AGD Example Care Services, Inc.
• Address Change - AGD Example Care Services, Inc.
• Name Change - AGD Example Care Services, Inc.
• New User Request - AGD Example Care Services, Inc.
• Login Trouble - AGD Example Care Services, Inc.
• Password Problem - AGD Example Care Services, Inc.

Below are links to relevant blog posts:

Secure Email Instructions for AGD

User Guide

Announcement – Deactivation of Unused User Accounts (July 2018)

On Friday June 29^th, 2018, any User Login Accounts for users who have not logged in to SAMS in the past three months or longer (i.e. users who have not logged in since March 1^st, 2018) will be deactivated. We will not deactivate users whose accounts have been created since May 1^st, 2018. Please share this notice with any co-workers at your organization who may be SIMS AGD users.

Keep your User Login Account Open: If you or a user at your organization has not opened SAMS since March 1^st, 2018, but needs to maintain access to the SAMS application, please login to the Mediware portal and open SAMS.  That's all you need to do! We recommend that every user take this opportunity to review their password reset questions & answers at this time.

Below are links to relevant blog posts:

Secure Email Instructions for AGD

User Management for AGD

User Guide

Password Management

User Management (New User Requests, Deactivation of User Login Accounts)

To request either a new User Login Account for your organization or to request the deactivation of a User Login Account when a staff member has left your organization, please send a SECURE email to [email protected]. 

When contacting us, a clear, relevant & unique email subject line is most helpful.

The email should include the following information:

1. Your organization name, consistent with provider name in SAMS.
2. Your name (as the requestor)
3. Your phone number
4. First and Last Name for User Login Account (if different from you)
5. Email address for User Login Account (if different from you)
6. Telephone Number for User Login Account

Sample Subject Lines where AGD Example Care Services, Inc. represents your company name:

• Terminate User - AGD Example Care Services, Inc.
• Address Change - AGD Example Care Services, Inc.
• Name Change - AGD Example Care Services, Inc.
• New User Request - AGD Example Care Services, Inc.
• Login Trouble - AGD Example Care Services, Inc.
• Password Problem - AGD Example Care Services, Inc.

Below are links to relevant blog posts:

Secure Email Instructions for AGD

User Guide

Password Management