User Management (New User Requests, Deactivation of User Login Accounts)

To request either a new User Login Account for your organization or to request the deactivation of a User Login Account when a staff member has left your organization, please send a SECURE email to AGD.Support@massmail.state.ma.us. 

When contacting us, a clear, relevant & unique email subject line is most helpful.

The email should include the following information:

1. Your organization name, consistent with provider name in SAMS.
2. Your name (as the requestor)
3. Your phone number
4. First and Last Name for User Login Account (if different from you)
5. Email address for User Login Account (if different from you)
6. Telephone Number for User Login Account

Sample Subject Lines where AGD Example Care Services, Inc. represents your company name:

• Terminate User - AGD Example Care Services, Inc.
• Address Change - AGD Example Care Services, Inc.
• Name Change - AGD Example Care Services, Inc.
• New User Request - AGD Example Care Services, Inc.
• Login Trouble - AGD Example Care Services, Inc.
• Password Problem - AGD Example Care Services, Inc.

Below are links to relevant blog posts:

Secure Email Instructions for AGD

User Guide

Password Management