AGD Support

IMPORTANT for users of A&D (SAMS) - Edge in IE Mode - Instructions and Download

All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included below. 

Instructions for individuals who have administrator rights to their own PC: 

Configuring Microsoft Edge for WellSky Aging & Disability

Instructions for IT Administrators (if doing by group policy): 

Configuring Microsoft Edge for WellSky Aging & Disability (IT Depts)

The IE Mode Executable File (also linked to in the above instructions): 

Download IEModeEdge

Silverlight Download Post Link: 

[Credentials required to access post below: username: SIMS, password: Support]

https://simssupport.800ageinfo.com/2021/11/silverlight-download-file-11-5-21.html

Job Aide for Retrieving AFC Initial Determination info from SAMS

This guide walks AFC provider users through common tasks that will be performed during the transition from SAMS to the MassHealth LTSS Provider Portal. 

Download Job Aide - Retrieving Information Related to AFC Initial Determinations

Clarification on Provider Use of Activity Reason Codes

Providers should not add or remove reason codes within Activity & Referral records. This field should only be edited by Coastline and Elder Affairs, and is strictly informational for providers. 

New Guidance Regarding Merging Duplicate Records

Occasionally a provider will inadvertently create a duplicate record in SAMS. Providers should do all they can to avoid creating a duplicate, as this adds time to the submission/review process, and delays the start of your member's services. Please consult the article on the AGD Support Blog titled Avoiding Duplicates by Careful Locate/Create for helpful tips to avoid creating duplicates.

Implementing Secure Email for AGD point-persons - ACTION required for Group 2 providers

AGD: Implementing Secure Email for AGD point-persons 

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As an AGD point-person, you have an important role in the project to streamline AFC/ GAFC Determination (AGD). Your organization is an AFC or GAFC provider that will soon be required to do all AFC/GAFC submissions through this new process .

Requirements for AGD Providers

How to Register with the Mass Secure Email Portal

First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email.

Once notified, AGD Support will send a secure email:  this is the invitation to register.

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The prospective AGD Point-person will receive the email from [email protected], with subject line "AGD Secure: Point-person registration" (or similar).

Open this email.

How to send a secure email to AGD Support

Download this (pdf)

Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register.

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The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail.  A user opens a web browser, logs in and composes & sends a new message.  There is familiar attachment and CC: functionality. 

One difference:  this portal is closely associated to your email address.  The SecureMail portal does not maintain a Message List, Sent-Mail folder, or Trash folder of your previous messages.  Copies of your secure messages will be sent to your email address - you use these to gain access to your inbound and sent-mail that is sent securely by OLTSS/MassHealth staff.

Q: When should I use SecureMail to communicate with AGD Support?

A: Every time!

As an AGD Point-person, we expect that your emails to AGD Support contain Protected Information (e.g. names & other personal identifiers, PHI or PII).  Thus we take the universal precaution to require that all email communication uses secure encrypted email.

All messages to AGD Support, on any subject, must be sent securely using the process below.

Step 1: Login

SecureMail Login:

https://ppsecuremail.state.ma.us/encrypt

We suggest you bookmark this URL.  Login is a 2-step process.

The first login screen is displayed. Enter the email address with which you are registered. Click [Sign In].

Role of AGD Point-person

The AGD Point-person is primary point-of-contact for all project communications between your organization and the ELD/ OLTSS Project Team. You are expected to disseminate information to your organization's end-users, and to seek clarification from the Project Team whenever necessary. Point-people are the designated voice of an organization; communicating with the AGD Project Team via standard protocols that maintain HIPAA-compliant information security, for all users in the organization. Organizations may wish to identify two (2) Point-people for continuity during vacations, or at other locations.