AGD Support

IMPORTANT for users of A&D (SAMS) - Edge in IE Mode - Instructions and Download

All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included below. 

Instructions for individuals who have administrator rights to their own PC: 

Configuring Microsoft Edge for WellSky Aging & Disability

Instructions for IT Administrators (if doing by group policy): 

Configuring Microsoft Edge for WellSky Aging & Disability (IT Depts)

The IE Mode Executable File (also linked to in the above instructions): 

Download IEModeEdge

Silverlight Download Post Link: 

[Credentials required to access post below: username: SIMS, password: Support]

https://simssupport.800ageinfo.com/2021/11/silverlight-download-file-11-5-21.html

SilverLight Download File 11-5-21

Attached please find a zip file to install Microsoft SilverLight.  Microsoft is no longer allowing WellSky to host the download on the Customer Portal.  We wanted to share this file with you as a resource. 

Download Silverlight_x64

Portal Security Update, with browser update instructions

Greetings,

Harmony will be implementing security updates on both Wednesday April 22nd &  Sunday April 26th.

These updates will affect users who currently use the Vista Operating System or who use Google Chrome or Internet Explorer as their internet browsers for all Harmony applications including SAMS, Provider Direct, Omnia Interviewer, Ombudsmanager, and Harmony for APS.

There should be no extended maintenance or downtime as a result of these updates.

Prompted to install silverlight, but it's already installed

Issue: Silverlight is installed on my computer, but when I click on the SAMS link in the Harmony portal I am prompted that I need to install Silverlight (screenshot 1).

Supported Operating System & Browser Matrix

Source: Harmony Computer Configuration Requirements - July 2014 - SAMS, available on the Harmony Portal under Application Support Resources.  Details below are accurate as of publish date, please verify any details or questions irectly on the Harmony portal.

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 Supported & Certified Combinations of Browser & OS

The following table illustrates the Operating System & Internet Explorer browser combinations that are supported and certified for use with Harmony applications.

Reporting your browser information

Sometimes, while troubleshooting a technical issue,  AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User's computer.

What are the technical requirements for SAMS-3?

SAMS-3 is a web-based application that is accessed with a web browser, such as Microsoft Internet Explorer or Firefox.  You must be connected to the internet when working in SAMS.

The technical requirements for SAMS-3 can be found on the Harmony Customer Portal page (after user login).  The documentation is found towards the lower left of the Portal site under "Application Support Resources."  The document's name is "Harmony Computer Configuration Requirements - SAMS." 

Technical Requirements (as of March 2014)

Processor

2.0 Ghz processing or better

RAM

Minimum: 2 GB

Recommended: 4 GB

Note: The greater the number of applications running concurrently on your PC, the more PC RAM is required to ensure optimal performance.

Monitor Resolution

Minimum: 1024 x 768

Recommended: 1280 x 1024

Internet Access:

40-45 KB/s (kilobytes per second, for each concurrent user)

Latency: 100ms or less

Note: dial-up access is not supported.

Microsoft Silverlight

Silverlight version 5.1.30214.0 and higher. See getsilverlight.com (opens in new window) for more information.

 

Other Add-Ons

Adobe Reader: Required for viewing/printing PDF files

Adobe Flash Player: Required for Harmony's On-Demand trainings, available through the Harmony portal.