AGD Support

Chat Transcript, April 14, 2014

Responses have been rearranged to organize the chat thematically.

Clinical -- completeness, unanswered questions

Caring R Us@All: When Client has no informal helpers and the cues come up with grey check marks. Are those considered complete even though it does not reflect in the final percent completed?

Help! My Dashboards Are Blank

On Apr 15, 2015, an AGD point-person wrote:

Hello,

The Dashboard is blank, no information is showing on "Not started, "waiting, In progress, and "complete"

Coastline confirmed 2 consumers approved but not showing up anywhere on the dashboard.

Currently submitted 3 consumers.

The consumers are:

<SNIP!>The Dashboards are intended as a convenience only and not an obstacle. Become familiar with the data that comprises an Initial Determination request so that you are confident that Coastline processes your materials as swiftly & efficiently as possible.

Check the [Activities] or [Consumers] tabs.

Chat Transcript - April 7, 2015

This transcript is lightly edited:  chat statements are thematically organized, and spell-checked.  Attendee list is moved to the end of the document/post, and last names are redacted.

Go-live update (Group 1)

From: AGD.Support (ELD)
Sent: Tuesday, March 31, 2015 6:48 PM
Subject: AGD - Go-live update (Group 1)

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Expired. This post relates to Group 1 Providers only

Greetings:

This message is sent to all AGD Group-1 end-users. Please do not reply to this message.  If you have follow-up questions, please consult your organization's AGD Point-person.

All provider AGD end-users by now have received an email from Harmony Support that your production account has been updated. Please note: while your portal account has been updated (i.e. switched from field test to the production environment), it may not be fully ready for use until the afternoon of Wed April 1st.  Remember that your Harmony portal ID, password, and password reset security questions remain the same.

Your Account is *not* Ready to Use if

• you can login to the Harmony Portal, and see an Application link for SAMS 3 (not SAMS 3 - Field Test)

• You are prompted for an Application Login (a second userid & password).

• See screenshot 1 below.

New edition of the AGD Providers' User Guide

We have just published the most recent edition of the Provider User Guide, which is available here.

This edition includes an updated role description for AGD Point-persons, as well as new information on the SecureMail portal, including How to Register for SecureMail and How to send a secure message.

Writing a clear issue report to AGD Support

This write-up describes what to write & include in your email to AGD Support.

If you need help using SecureMail to view or send an encrypted email, see How to send a secure email to AGD Support.

1. Send it using SecureMail.

Login to the SecureMail portal:

https://ppsecuremail.state.ma.us/encrypt

. Make sure to send it to AGD.Support@massmail.state.ma.us (don't forget "massmail").

2. Subject Line: unique, specific, relevant 

Include your organization name or abbreviation in the Subject Line.

Implementing Secure Email for AGD point-persons - ACTION required for Group 2 providers

AGD: Implementing Secure Email for AGD point-persons 

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As an AGD point-person, you have an important role in the project to streamline AFC/ GAFC Determination (AGD). Your organization is an AFC or GAFC provider that will soon be required to do all AFC/GAFC submissions through this new process .

Requirements for AGD Providers

How to Register with the Mass Secure Email Portal

First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email.

Once notified, AGD Support will send a secure email:  this is the invitation to register.

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The prospective AGD Point-person will receive the email from AGD.Support@massmail.state.ma.us, with subject line "AGD Secure: Point-person registration" (or similar).

Open this email.

How to send a secure email to AGD Support

Download this (pdf)

Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register.

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The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail.  A user opens a web browser, logs in and composes & sends a new message.  There is familiar attachment and CC: functionality. 

One difference:  this portal is closely associated to your email address.  The SecureMail portal does not maintain a Message List, Sent-Mail folder, or Trash folder of your previous messages.  Copies of your secure messages will be sent to your email address - you use these to gain access to your inbound and sent-mail that is sent securely by OLTSS/MassHealth staff.

Q: When should I use SecureMail to communicate with AGD Support?

A: Every time!

As an AGD Point-person, we expect that your emails to AGD Support contain Protected Information (e.g. names & other personal identifiers, PHI or PII).  Thus we take the universal precaution to require that all email communication uses secure encrypted email.

All messages to AGD Support, on any subject, must be sent securely using the process below.

Step 1: Login

SecureMail Login:

https://ppsecuremail.state.ma.us/encrypt

We suggest you bookmark this URL.  Login is a 2-step process.

The first login screen is displayed. Enter the email address with which you are registered. Click [Sign In].

Role of AGD Point-person

The AGD Point-person is primary point-of-contact for all project communications between your organization and the ELD/ OLTSS Project Team. You are expected to disseminate information to your organization's end-users, and to seek clarification from the Project Team whenever necessary. Point-people are the designated voice of an organization; communicating with the AGD Project Team via standard protocols that maintain HIPAA-compliant information security, for all users in the organization. Organizations may wish to identify two (2) Point-people for continuity during vacations, or at other locations.

Group-1 Go Live Date is Wed April 1st, 2015

Expired. This post relates to Group 1 Providers only

 

This email was sent to all Group 1 Point People on Tuesday, March 10, 2015.

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Hello AGD Group 1 Point People,

At our weekly webinar this morning, we reviewed the timeline for Group 1 AFC/GAFC providers to go live with the new AGD process. This means that as of the go live date, all AFC and GAFC submissions should be completed using the new AGD process.

One key task before go live, included on the table below, is for all AGD Point People to create secure email accounts for communicating with AGD Support.

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Check the AGD website regularly for information and updates: http://agd-support.800ageinfo.com/. We will continue to hold our weekly webinars at the usual time, Tuesdays at 10 AM. Meeting connection information available on the website. 

Please use the time remaining before go live to make sure your users can access the system, and are well versed in the new process.

Date	Event
By Friday, March 13	Secure email instructions will be sent to AGD Group 1 Point People
Friday, March 20	Deadline for all AGD Point People to register their secure email accounts
Wednesday, April 1	Go Live All AFC/GAFC submissions for Initial Determinations must use the new AGD process Any submissions sent by mail posted April 1, 2015 or later will be sent back to provider SAMS field test accounts will be replaced with live accounts

Chat Transcript, January 6, 2015

This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion.

User Accounts

Webinar Chat Transcript - Dec 16, 2014

This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion.

Training suggestion – “hands on”

Viewer 12 @ All: Like many, I'm more of a visual learner. Is it possible at some point to conduct a practice application at one of these webinars and if not, why? Thank you.

Webinar Chat Transcript, Dec 9, 2014

Attendees

Last names redacted.

Viewer 28@All: Gabriel House, Pat J

AGD.Support@all: hi everyone, Jim O here

Webinar Chat transcript, Dec 2, 2014

Attendees

Last names redacted.

AGD.Support@All: hi everyone

Viewer 2@All: Melissa, UCP of Berkshire County

Viewer 4@All: Nancy OCES-AFC

Prompted to install silverlight, but it's already installed

Issue: Silverlight is installed on my computer, but when I click on the SAMS link in the Harmony portal I am prompted that I need to install Silverlight (screenshot 1).

Supported Operating System & Browser Matrix

Source: Harmony Computer Configuration Requirements - July 2014 - SAMS, available on the Harmony Portal under Application Support Resources.  Details below are accurate as of publish date, please verify any details or questions irectly on the Harmony portal.

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 Supported & Certified Combinations of Browser & OS

The following table illustrates the Operating System & Internet Explorer browser combinations that are supported and certified for use with Harmony applications.

Recording of AGD Process Overview - Presentation (updated 12-23-14)

This link accesses a narrated presentation of the new AGD process, step by step. 

You may be prompted to click "OK" to download the presentation after clicking the link. 

AGD Step by Step Presentation

 

 

Group-1 Webinar: Chat transcript

 The transcript from the Nov-6-2014 Group-1 AGD Kickoff webinar, with minimal editing.

 

Download Chat Transcript -- Group-1 kickoff webinar - Nov 6, 2014 - to post (pdf file, 108K)

Group-1 Webinar Survey

Update:  It's still not too late to respond!

 

Survey follows the jump.  Thanks for attending!