Download this (pdf)
Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register.
The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail. A user opens a web browser, logs in and composes & sends a new message. There is familiar attachment and CC: functionality.
One difference: this portal is closely associated to your email address. The SecureMail portal does not maintain a Message List, Sent-Mail folder, or Trash folder of your previous messages. Copies of your secure messages will be sent to your email address - you use these to gain access to your inbound and sent-mail that is sent securely by OLTSS/MassHealth staff.
Q: When should I use SecureMail to communicate with AGD Support?
A: Every time!
As an AGD Point-person, we expect that your emails to AGD Support contain Protected Information (e.g. names & other personal identifiers, PHI or PII). Thus we take the universal precaution to require that all email communication uses secure encrypted email.
All messages to AGD Support, on any subject, must be sent securely using the process below.
Step 1: Login
SecureMail Login:
https://ppsecuremail.state.ma.us/encrypt
We suggest you bookmark this URL. Login is a 2-step process.
The first login screen is displayed. Enter the email address with which you are registered. Click [Sign In].